Refund policy

Here's a professional Refund & Return Policy you can use for your eCommerce website BasketVilla. You should customize the placeholders (number of days, contact email, address, etc.) to match your business.

Refund & Return Policy

Effective Date: August 5, 2026

Welcome to BasketVilla. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.
  • The product is unused, unwashed, and in its original condition.
  • The product is returned with its original packaging, tags, and accessories.
  • You have proof of purchase or your order number.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Perishable goods
  • Personal care or hygiene products
  • Customized or personalized products
  • Gift cards
  • Digital products or downloadable content
  • Clearance or final sale items

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product
  • Photos of the packaging

We will arrange a replacement or full refund after verification.

4. Refund Process

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method.
  • Refunds typically take 5–10 business days, depending on your bank or payment provider.

5. Exchange Policy

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

For exchange requests, please contact our customer support team.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), BasketVilla will bear the return shipping cost.
  • If the return is due to a change of mind, the customer is responsible for return shipping charges unless otherwise stated.

7. Order Cancellation

  • Orders may be cancelled before they are shipped for a full refund.
  • Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if eligible.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

BasketVilla
Email: support@basketvilla.com
Phone: +91-XXXXXXXXXX
Website: https://www.basketvilla.com