Terms & Conditions

Last Updated: August 10, 2026

Welcome to Basketvilla. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our website.

1. About Basketvilla

Basketvilla is an e-commerce platform that offers products for purchase through our website. Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “Basketvilla” refer to Basketvilla, while “you” and “customer” refer to the person accessing or using our website.

2. Acceptance of Terms

By visiting our website or purchasing anything from us, you agree to these Terms & Conditions, our Privacy Policy, and our Refund & Cancellation Policy.

If you do not agree with any part of these terms, please do not use our website or place an order.

3. Eligibility

You must be legally capable of entering into a contract under applicable Indian laws to make purchases from our website.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.
• Product images may be for illustration purposes.
• Product availability may change without prior notice.
• We reserve the right to correct errors or inaccuracies in product information.

We do not guarantee that every product description, image, or other content on the website will always be completely accurate, current, or error-free.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

We reserve the right to change product prices at any time without prior notice.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and issue a refund for any amount already paid.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication methods.

An order is considered accepted only after we have processed or dispatched it.

We reserve the right to cancel or refuse an order for reasons including, but not limited to:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect customer information
• Shipping restrictions
• Technical or system errors
• Any violation of these Terms & Conditions

If we cancel an order that has already been paid for, the applicable amount will be refunded to the original payment method, subject to our Refund Policy.

7. Payment

We may offer different payment methods, including online payment and, where available, Cash on Delivery (COD).

You agree to provide accurate and complete payment and billing information.

For online payments, payment processing may be handled by third-party payment service providers. Basketvilla does not store complete card, banking, or other sensitive payment credentials unless explicitly stated in our Privacy Policy.

8. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timeframe displayed on our website.

However, delivery dates are estimates and may be affected by:

• Weather conditions
• Courier delays
• Public holidays
• Incorrect or incomplete address information
• Remote delivery locations
• Unforeseen circumstances
• Other events beyond our reasonable control

Basketvilla shall not be responsible for delays caused by third-party courier or logistics providers.

Please ensure that your shipping address and contact details are accurate before placing an order.

9. Cancellation

Order cancellation may be available only before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

For complete information regarding cancellations, please refer to our Refund & Cancellation Policy.

10. Returns and Refunds

Returns and refunds are subject to our Refund & Cancellation Policy.

Customers may be required to provide photographs, videos, order details, or other information to verify damaged, defective, incorrect, or missing products.

We reserve the right to reject a return or refund request if it does not meet the requirements of our Refund Policy.

11. Damaged or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within the time period specified in our Refund Policy.

Where required, you may need to provide clear photographs or videos of:

• The product received
• The packaging
• The shipping label
• Any visible damage or defect

Our team will review the request and determine the appropriate resolution in accordance with our policies.

12. User Responsibilities

When using our website, you agree not to:

• Use the website for unlawful purposes.
• Provide false or misleading information.
• Attempt to interfere with the website's operation.
• Attempt unauthorized access to our systems.
• Copy, reproduce, or misuse our website content without permission.
• Use automated systems to collect website data without authorization.
• Engage in fraudulent transactions or payment activities.

We reserve the right to restrict or terminate access to users who violate these terms.

13. Intellectual Property

All content available on the Basketvilla website, including but not limited to:

• Logos
• Brand names
• Product images
• Graphics
• Text
• Website design
• Videos
• Icons
• Product descriptions

is owned by or licensed to Basketvilla unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment gateways, shipping companies, analytics providers, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies. Basketvilla is not responsible for the independent policies or practices of third-party service providers.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance
• Technical problems
• Server issues
• Security issues
• Software updates
• Circumstances beyond our control

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Basketvilla shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of our products.

Our liability, where legally applicable, shall be limited to the amount paid by the customer for the particular product or order giving rise to the claim.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

17. Indemnification

You agree to indemnify and hold Basketvilla, its owners, employees, affiliates, and service providers harmless from claims, losses, damages, liabilities, and expenses arising from:

• Your misuse of our website
• Your violation of these Terms & Conditions
• Your violation of applicable laws
• Your infringement of another party's rights

18. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information provided by customers.

19. Changes to These Terms

Basketvilla reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective when posted on this page, unless otherwise stated.

We encourage customers to review this page periodically for updates.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the applicable jurisdiction of the courts in 

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Brand: Golden Hub 
Email: Basketvilla.in@gmail.com

Phone: 8889132006

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.